Support Technician

Job Description:

Job description:

Who We Are

For more than 35 years, GD Barri & Associates has been a trusted workforce solutions partner, providing highly skilled engineering, technical, and professional talent to critical industries such as utilities, power, nuclear, and infrastructure. We pride ourselves on strong client relationships, consistent opportunities, and a personalized recruiting approach.

About the Role:

We are seeking a Support Technician / Data Specialist to support customer program administration, data integrity, and operational reporting for energy programs. This hybrid role focuses heavily on data analysis, account reconciliation, and cross-system auditing.

Position Details:

• Job Type: Contract (12 months, potential extension), Full-time
• Location: Phoenix, AZ 85004 (Hybrid - Onsite as needed)
• Schedule: Monday-Friday, 8:00am-3:30pm

Key Responsibilities:

• Maintain, analyze, and reconcile customer enrollment and account data across multiple internal platforms and third-party vendor portals.
• Identify data discrepancies, correct billing/account records, and ensure complete data accuracy.
• Generate, export, and manipulate reports using Microsoft Excel and CC&B (Customer Care & Building) systems.
• Support daily program operations, document process gaps, and recommend workflow improvements.
• Provide administrative support, account user support, and routine audit reporting.

Minimum Qualifications:

• High School Diploma or GED.
• 4+ years of advanced administrative, data support, or operational utility experience.
• 4+ years of proficiency with MS Office (Word, PowerPoint, and Advanced Excel).
• Proven experience in data analysis, high-volume data entry, and record reconciliation.

Preferred Qualifications:

• Prior experience in the utility/power industry.
• Hands-on experience with Oracle CC&B (Customer Care & Building) or similar CIS/utility billing systems.
• Strong background extracting, merging, and cleaning data from third-party vendor platforms using Excel (VLOOKUP, Pivot Tables).

GD Barri & Associates is an Equal Opportunity Employer