Service Coordinator

Job Description:

Service Coordinator

Position Overview:

We are seeking a  Service Coordinator  with strong customer service experience and a background in  construction, utilities, or related fields. The ideal candidate has experience meeting with customers on job or installation sites—such as in plumbing, roofing, or electrical service—and is comfortable communicating technical information clearly and professionally.

This position functions as a  liaison between APS and its customers, ensuring service requests such as meter installations, panel upgrades, and new power setups are completed accurately and efficiently. The Service Coordinator will coordinate customer communications, scheduling, and documentation while ensuring a seamless and positive service experience.

Key Responsibilities:

• Serve as the main point of contact for customers regarding service-related requests.
• Coordinate with internal teams to set up power services, upgrades, and installations.
• Interface with residential customers (and occasionally commercial) to ensure service needs are met.
• Review and route customer intake calls to assist Customer Project Representatives.
• Track service schedules and follow up to ensure timely completion.
• Maintain organized records, documentation, and communication logs.
• Provide excellent customer service, ensuring customer satisfaction and professionalism at all times.